FAQs

1. Why is the "Send Email" feature not working?

   • To enable the email-sending feature in your application, you need to configure the Outgoing Email Server settings. This can be done in the Admin Settings page of the application. Make sure the server details are correctly entered and tested.

2. Why is the "Email to ticket" feature not working?

   • To enable the incoming email feature in your application, you need to configure the Incoming Email Server settings. This can be done in the Admin Settings page of the application. Make sure the server details are correctly entered and Connection Success showing on list page.

3. How can I add or update language resources?

   • To add or update language resources, follow these steps:

     • Go to the project folder and navigate to: bhdesk/ClientApp/src/assets/i18n.

     • Inside this folder, you will find the language JSON files for different languages.

       • en.json: English (Default)

       • ae.json : - Arabic

       • de.json : - German

       • da.json : - Danish

       • es.json : - Spanish

       • fr.json : - French

       • el.json : - Greek

       • hu.json : - Hungarian

       • it.json : - Italian

       • ja.json : - Japanese

       • pl.json : - Polish

       • pt.json : - Portuguese

       • ru.json : - Russian

       • sv.json : - Swedish

       • tr.json : - Turkish

       • tw.json : - Chinese

     • After updating or adding language resources, you can manage the list of available languages in the header dropdown by following these steps:

       • Open the app/store/index.reducer.ts file.

       • In this file, find and update the languageList to include all your locales.

       • Set the default language by assigning the locale variable. For example, to set English as the default language, use:

         locale: 'en'

         By default, English ('en') is set as the default language.

     Now, the languages will be available in the dropdown, and you can switch between them as needed.

4. I'm having trouble setting up my project in IIS, especially when using a local SQL Server database. How can I fix this?

   • If you're facing issues with setting up your project in IIS, particularly when using a local SQL Server database, follow the steps outlined in the guide linked below: Deploying ASP.NET Core Application to IIS with SQL Server This guide provides detailed instructions on how to configure your IIS settings for an ASP.NET Core application with a local SQL Server database.