# Getting started

## Introduction to BHDesk

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BHDesk is a robust helpdesk ticketing system designed to provide you with round-the-clock support, wherever you are. With a sleek interface and intuitive features, you can easily submit tickets, share files, and receive personalized assistance from our highly skilled team. Experience the convenience of hassle-free support at your fingertips.

Built using **Angular 19** and **ASP.NET Core 8**, it provides an intuitive interface for managing customer support queries and internal IT requests.

## Features

* Latest technology used **Angular 19** and **ASP.NET Core 8**.
* **RTL** support for Arabic language.
* **Light**/**Dark** theme support.
* Easy ticket generation and tracking.
* **Email to ticket** generation.
* **Role-based access** control for **admins**, **agents** and **clients**.
* **Real-time notifications** for ticket updates.
* Powerful **Admin** And **Client Portals**.
* Customizable ticket **Statuses**, **Categories**, **Priorities**, **Departments** etc.
* Detailed **reports** and **analytics** for performance tracking.
* Dynamic **Outgoing email** configuration.
* Dynamic multiple **Incoming email** configuration.
* **16** Multi languages supports.
* **Export Tickets** supports.
* **Highlight new tickets** on ticket listing page.
* **Agent auto assign** to ticket support.
* Fully Responsive **Tailwind CSS** Application.
* **Fast Performance**.
* **Easy to Customize**.
* **Clean** and **Robust Code**.
* Standalone  components based application.
* Free Lifetime Updates.
* And many more...

## Browser Compatibility

* Chrome
* Edge
* Firefox
* Edge
* Safari


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://bhplugin.gitbook.io/bhdesk/getting-started.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.