> For the complete documentation index, see [llms.txt](https://bhplugin.gitbook.io/bhdesk/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://bhplugin.gitbook.io/bhdesk/getting-started.md).

# Getting started

## Introduction to BHDesk

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BHDesk is a robust helpdesk ticketing system designed to provide you with round-the-clock support, wherever you are. With a sleek interface and intuitive features, you can easily submit tickets, share files, and receive personalized assistance from our highly skilled team. Experience the convenience of hassle-free support at your fingertips.

Built using **Angular 19** and **ASP.NET Core 8**, it provides an intuitive interface for managing customer support queries and internal IT requests.

## Features

* Latest technology used **Angular 19** and **ASP.NET Core 8**.
* **RTL** support for Arabic language.
* **Light**/**Dark** theme support.
* Easy ticket generation and tracking.
* **Email to ticket** generation.
* **Role-based access** control for **admins**, **agents** and **clients**.
* **Real-time notifications** for ticket updates.
* Powerful **Admin** And **Client Portals**.
* Customizable ticket **Statuses**, **Categories**, **Priorities**, **Departments** etc.
* Detailed **reports** and **analytics** for performance tracking.
* Dynamic **Outgoing email** configuration.
* Dynamic multiple **Incoming email** configuration.
* **16** Multi languages supports.
* **Export Tickets** supports.
* **Highlight new tickets** on ticket listing page.
* **Agent auto assign** to ticket support.
* Fully Responsive **Tailwind CSS** Application.
* **Fast Performance**.
* **Easy to Customize**.
* **Clean** and **Robust Code**.
* Standalone  components based application.
* Free Lifetime Updates.
* And many more...

## Browser Compatibility

* Chrome
* Edge
* Firefox
* Edge
* Safari